Resident Experience Surveying
Independent Interviews with Your Residents
The Department's Residents' Experience Surveys sample a portion of your residents, once a year, and give you a summary. It feeds your Star Rating, and it tells you very little you can act on.
Harvest runs a parallel interviewing process: independent, arms-length conversations with your residents, on your timeline, at the depth you need.
Why providers use it.
Evidence for audit
A professionally produced report you can put in front of the Aged Care Quality Commission — direct resident voice, independently gathered, mapped against the Standards.
Everyone gets a voice.
The Department samples. We can offer every resident with capacity the chance to be heard
No surprises.
Our survey mirrors the Department's questions. You'll know what your residents will say before the Department asks them.
Fuel for continuous improvement
Not a score. Specific, actionable feedback about what's working and what isn't, while you still have time to do something about it.
Partnering with residents
This isn't a compliance exercise dressed up as care.
Sitting down with an older person and asking, properly, what their life is actually like — and then acting on the answer — is partnering in care. It tells your residents their voice carries weight, and it tells your staff the same thing.
About our Assessors
Our assessors are experienced, person-centred and trauma-informed. They're skilled at building rapport with residents from a wide range of backgrounds — which is what produces honest feedback rather than polite feedback.
Our Values
Place-Based
Our services and our people are embedded in communities and responsive to local needs. We will always strive to build local capacity and to give back to our local communities in a meaningful way.
Person-Centred
People are always at the heart of everything we do. Our services reflect a partnering-in-healthcare approach, and we invest in optimising the client and employee experience.
Professional
Our workforce is proud of diligently delivering reliable, consistent and ethical services.
Purpose-Driven
We seek alignment with our values in everything we do. We believe in equity of service access, closing the gap on Indigenous health and wellbeing outcomes, and being responsible stewards of the environment.
Solutions-Focused
We stand apart for our positive attitude that leverages strengths and harnesses innovation. We believe in collective wisdom to solve problems and in partnering for impact.
Nimble
We are agile, responsive to changing needs and embrace technology that enables us to achieve our purpose.
Evolving
We strive for better. We don’t rest on our laurels. We make evidence-based decisions and actively contribute to building the sectors we belong to.